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If you have problems, fix payment issues on your account. Choose from one of your existing payment methods or add a new one. You can send us an email at parents@supercell.com. Note: If you add a payment method while making a purchase, it will be saved in your account. When you choose a payment method to buy apps, games, books, or movies in Google Play Store, your Credit Card or Debit Card information gets attached to your Google Play account. This means that they will not see messages posted in chat by this user. HOW TO CONTACT US DIRECTLY FROM WITHIN THE GAME. Step 4: If asked, sign in to pay.google.com. You can switch subscription plans for Xbox Live, Game Pass, and Microsoft 365. We hope you enjoy them as much as we do making them. If youve already contacted Apple or Google about suspected fraudulent activity and theyve sent you to us, please contact us at transactions@supercell.com. We don't offer support via phone but we are easy to reach either directly from within the game or via email. Follow the on-screen instructions to complete your purchase. Payment transactions themselves are processed through the App Store or Google Play (depending on your device) via the personal email address associated with that account. However, every report is manually reviewed by our moderators and taken seriously. Below is a list of things that are worth discussing with your child. In Clash of Clans, users have access to a public chat room with other players from around the world. You can also add an alternative payment method. Please send an email toparents@supercell.comor contact us directly through in-game support by going to Settings > Help & Support and then tap "Contact Us" in the upper right hand corner. Ive received a bill for a purchase I didnt make. Why is the idea at odds with rule of law? Rupee is falling against US dollar but why? Please note: When you download our games from e.g. Here's how to add, edit, or remove payment methods you use for Google Play purchases. Our games do not have general age limits. As long as no payment information (e.g. If neither you nor anyone else who has access to your device have played one of our games, but you have been billed for a purchase(s) made within our games, it is likely that your Google or Apple account was compromised. Supercell will never ask you for your game account password(s) or credit card information. Check here the step-by-step guide for the users to change their payment method while making a purchase on Google Play. If you're in the European Economic Area (EEA), you may have to go through security challenges from your bank to add or edit your payment method, make a purchase or sign up. skip It is also recommended to restart the app by fully closing and re-opening it. The new payment method will be added to your Google account. Although Supercell Chat only allows text messaging, it is still worth reminding young people about their own digital footprint. credit card information) is added to your child's device, no purchases can be made. Many of our players enjoy interacting with one another through chat in our games, and we work hard to maintain a safe and secure environment for that. If you or your child come across a user that is not following Supercell's Safe and Fair Play Policy, report them to us in a few simple steps. Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc. Can I buy from them? Find the subscription in the list, select Manage, and then select Change how you pay. If you have a Microsoft subscription with recurring billing, you can change how you pay at any time.You can also cancel or turn off recurring billing for a Microsoft subscription. Step 3: Then tap on the price and review app permissions. These sites may collect your personal information, money, or both, and often never deliver the promised in-game products. Since youre here, most likely you, or someone you care about, have picked up one of our games in the name of fun. If you or your child ever has any problems with our games, you should be able to quickly find out how to fix it. To cancel or turn off recurring billing on your subscription, follow the instructions at How to cancel your Microsoft subscription. For details, see the Google Developers Site Policies. We don't process payments for in-app purchases, nor do we have access to any of your payment information. Key things they should NOT share include: gender, age, location, ethnicity, religion, sexuality, height, hobbies. My child accidentally made an in-app purchase. All Supercell games are free to download, offering optional "in-app purchases". For more information about the payment options available, such as credit cards, direct carrier billing, PayPal, and Google Play credit, go to accepted payment methods. Once you join a team, you have access to the team chat functionality and can talk to the members of your team. Sometimes a fresh connection to the servers can trigger the in-app currency to appear. You might also want to check if their nickname is inappropriate. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them). It's a good idea to advise your child that if they are chatting with someone they don't know and are uncomfortable with, they should exit the team/game and speak to you about it. Sign in to Services and subscriptionswith your Microsoft account. For more information, see corner of the rollover frame. Beware of any third party sites that promise you enhancements for our games (like free gem websites, etc). IMPORTANT: As with anything related to the Internet, always keep your passwords to yourself and consider changing them on a regular basis. This means that it should be totally clear when youre about to make any purchases within a game. MARKETING That means that before you or your child download our games, you should be given upfront information about the games content. So far, we've launched five games globally: Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars. To review your purchase history, please check the guides below: If you want to make an in-app purchase, the only way is to buy through the game itself on your mobile device. We recommend showing interest and even playing the game with your child at regular intervals. This is called global chat or just "global". Furthermore a report functionality is directly accessible from within the chat. Step 1: On your Android phone or tablet, open the Google Play Store app. Understand how a terminal requests Passes, Sign up for the Google Developers newsletter. Selecting Change how you pay gives you a list of your current payment options. They are accessible "in game", meaning that the options to make a purchase are found within the game itself. Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. Encourage them to speak to you about anything that upsets them. We respect our gamers, and we put all our might into making the most fun games for them to enjoy. Can I manage or turn off in-app purchases? skip Select your username (this should be your e-mail address), and choose "Account", Scroll down to "Purchase History", and choose "See All", Open settings (tap on the gear-wheel icon), Tap on "Contact Us" in the upper right corner, Tap "No" where it says "Was this helpful", HAVE A CONVERSATION WITH YOUR CHILD ABOUT GAMING, FAMILIARIZE YOURSELF WITH THE GAME AND ITS REPORTING OPTIONS, TALK WITH YOUR CHILD ABOUT THE RISKS OF SHARING INFORMATION ONLINE. Your payment method will be updated and you will be able to select it when you buy something on Google Play. At the top right, click your profile icon. Did you buy your Microsoft 365 subscription through a third party? What is blasphemy? Select "Transactions" to display your Play Store order history. Follow the steps on the screen. If issues arise, our games contain easy to access tools for players to report any offensive, insulting or inappropriate behaviour to us. Find the message / player you wish to report, Enter payments.google.com, then log in with your desired Google account. Receipts for transactions have been emailed to you by Google after each purchase. Carefully discuss the dangers of talking to strangers online. These post-purchase processes are subject to change by Apple or Google. Watch: Eknath Shinde takes oath as Maharashtra chief minister, Social Media Influencers Open Up On Paying TDS For Promotional 'Freebies', Maha political thriller: Decoding BJP's Shinde surprise, G7 Summit: PM Modi's Special Gifts For G7 Leaders, Sharad Pawar congratulates Eknath Shinde on becoming Maharashtra CM, BJP wants Devendra Fadnavis to be deputy CM of Maharashtra: JP Nadda, Watch: Devendra Fadnavis takes oath as deputy CM of Maharashtra, Copyright 2022 Living Media India Limited. Here, they can confirm the save. Find the instructions you need linked below: Supercell does not process payments for in-app purchases, or have access to credit card information. In global chat users have the option to mute players whose messages they do not want to see. If you have more than one Microsoft account, make sure you're signing in with the one that applies to the subscription you want to change.If you're updating your child's subscription, make sure you sign in with their account, not yours. When your old subscription expires,go toRedeem a gift card or code to your Microsoft accountand follow the instructions. Please find out more about our privacy and data processing practices from our Privacy Policy. We won't sell or disclose your personal data to third parties for their own commercial purposes. Step 5: Under the payment method, you want to remove, tap on Remove. To use a prepaid subscription code, turn off recurring billing on the old subscription. Supercell doesn't offer any billing programs. Our games are globally available for free on iOS or Android phones and tablets. How to add, remove, or edit your Google Play payment method. As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. You can remove a credit card, debit card, or other payment method from your Google Play account.