This Information can also be used to contact you to further discuss interest in our company, the services we provide, and to send information regarding, , its partners, its products and other activities such as promotions and events. Sales tax will be added where applicable. may lawfully disclose your Personal Information for law enforcement or regulatory purposes. Marketing involves a lot of common sense; but it also requires a lot of learning by trial and error. Personal Information to third parties for marketing and promotional purposes. It is a distribution center of Adirondack Furniture. Right on the top flap, they include their customer service number. Identify the message as an advertisement in some reasonable way. Mary is an Assistant Marketing Director at Provide Support, LLC. How do I know my personal information is safe and secure? However, it would almost be a waste of resources to set up a campaign without good tracking analytics. Which carriers are used to ship orders to Canada and the US? From time to time, it may be necessary for us to review and revise our privacy statement. They answer phone calls promptly! You will have an opportunity to unsubscribe to any emails or mailings by clicking on an "unsubscribe" hyperlink contained in such promotional emails or by emailing us at, may send confirmation emails if you order online and may need to contact you by phone, email or regular mail with questions or issues concerning your order. Any opt-out by you is not deemed valid until processed by. We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Being able to do things faster by skipping steps has become a way of life. The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. www.shinethelighton.com is not directed at children under 13, and does not knowingly collect any personal information from children under 13. offers various products and services to our Customers and also strives to meet the needs of our Customers. Cookies only identify your computer to our servers when you visit our Website. Our distribution centers are closed on weekends and for all statutory holidays, this may affect the processing time of your order. STLO INC. may also email (or send via other methods) information regarding updates to the Website, newsletters, advertisements, or other correspondence. In order to be in line with Fair Information Practices (and the EUs GDPR described below) we will notify you via email within 3 days or less if we notice any sort of breach in the information we collect. if the STLO QR code for the item has already been registered. Products can be reviewed in the company showroom. Which is why your customer service reps should make every effort to deliver a little bit more than what is expected or previously promised. We do not include or offer third-party products or services on our website. The bad news: providing lousy customer service is the fastest way foryour business to lose customers and revenue. This is what todays consumers strive for. Besides the Personal Information, we may also collect other information regarding your use of the Website. We are available to connect with 9 am 5 pm (ET) Monday through Friday. COPPA (Children Online Privacy Protection Act). Just pay sep $9.99 fee, Buy 3, Get 3 FREE Hope our business will grow further!!!! We are growing up pretty fast on our business and all the credit goes to your team. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer's hard drive by adjusting your Internet browser. This statement summarizes STLO INC. policies regarding personal information that may be collected or submitted to us through thewebsite ofwww.shinethelighton.com ("Website") or via any other means of collection. Shine Company Inc. offers furniture from yellow cedar, hard wood, and synthetic wood. You didnt have to do that! We are committed to providing the best products and friendliest customer service. Our STLO team is able to assist you with any difficulties you may have regarding your purchases. shall not be liable for problems arising from the opt-out procedure. Cookies. It was recently estimated that a satisfied customer will tell up to 3 people about his positive experience with a company. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. . By accessing this Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use. We have added a cookie opt-out message on our website to ensure visitors give permission for the use of cookies. As a Bonus well DOUBLE the entire offer, just pay a separate $9.99 fee! Not use false or misleading subjects or email addresses. LIVE CHAT SUPPORT is really amazing. Shine Company Inc. uses a polyurethane paint for protection against sunlight, heat, and weather. Thanks a lot, Gong! What we do, is to hire customer support agents that have previous experience in the industry that uses our products. Your order will be processed and shipped within 2-7 business days of your order being submitted. My job was never outsourced and I got raises. All of the information collected is never sold or shared with a third party. $39.98 + $3.99 S&H, BOGO $19.99 Everything is warehoused in Toronto at our distribution facility and will be shipped out within 2-5 business days of placing your order. . We do not have access to your specific information, it simply restricts your ability to see the information. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you. (Note: This policy will change as we grow!). However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Although STLO INC. uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Online Returns: If you purchased a product online and wish to return it, please follow the requirements below: We can exchange the item for anything still available on our site in your desired size. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Statistics says that over 50% of U.S. consumers switched their service providers in 2013 due to poor customer service experiences, as stated in the Accenture 2013 Global Consumer Pulse Survey. While a dissatisfied one will share their lament with 8-10 people and some will even push that number to 20. Jump on board if you'd like us to share it with you. We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy. Whatever your business is, your customers dont really care how good and unique your products or services are. The algorithm is subject to change in future. to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). As an IT support person I had my customers literally LOVE me by just doing whatever every single customer service person is supposed to do: pick up the phone the first time it rang, do my job and deliver the solution, be polite and genuinely interested in the customers business and experience and generally be nice and easy to work with. When you visit the Website, our server may attach a small data file known as a "cookie" to your hard drive. Allow users to unsubscribe by using the link at the bottom of each email. For customer service please call 1-888-358-6336 or email shinearmor@rephelpdesk.com. They know the business specifics and are able to provide the customer with focused, practical answers and respond adequately to any situation. You should receive a response within 24 hours. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. We use the most economical carrier for each order placed based on its size, weight and shipping address. As a member of the World Wide Web, we have taken action to the EUs regulation of GDPR. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. You can opt out of providing this additional information by not entering it when asked or not using the Website, although not providing it may hinder your ability to use the Website. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. The Federal Trade Commission, United States consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect childrens privacy and safety online. In this way, when clients call for help, the service agent really understands what they say. However, if you choose not to provide the information and we need to fulfill your request for a specific product, we may be unable to provide you with that requested product. Nobody likes to feel slighted; much less when they paid money for a service or product. Your order will be processed and shipped within 2-7 business days of your order being submitted. Its true it was more of a L3 tech support role in network devices but in reality the secret is that in fact there is no secret. However, archival or backup copies of said information will not cease to exist and STLO INC. shall not be liable for any problems in this editing process. The reason for this is we send orders directly to our warehouse as they're submitted to ensure the fastest delivery time possible. But when it comes to customer service, you cant afford to cut corners. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Wholesale orders are possible. Please note that remote locations will require an additional 2-5 days for delivery, for all shipping methods. The type of Personal Information that may be collected or submitted to STLO INC. includes, but is not limited to the following: STLO INC offers various products and services to our Customers and also strives to meet the needs of our Customers. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. If you wish to expedite your order, please contact us at info@stlo.com. Our distribution centers are closed on weekends and for all statutory holidays, this may affect the processing time of your order. The Personal Information We Collect From You. You may also have the ability to update or remove your Personal Information by logging into the Website and editing your Personal Information within your profile (to the extent one exists). We accept Visa, MasterCard, Visa Debit, PayPal. https://support.google.com/adwordspolicy/answer/1316548?hl=en. ("Website") or via any other means of collection. Please advise us of any return or exchange request prior to registering your STLO code(s). She is a writer and blogger on customer service, customer support and customer experience. Please select the Tab Content in the Widget Settings. To improve our website experience to better serve you. And best of all? uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. We acknowledge that you have the right to control how your Personal Information is collected and used. The CAN-SPAM Act is a laws that set the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf. You will be able to track your order through the couriers website. Non-continental U.S. orders please add an additional $29.99 shipping surcharge. If you have any questions/concerns, please e-mail us at info@stlo.comWhat are my payment options? It has and always will be about the customer and their needs. Send information, respond to inquiries, and/or other requests or questions. Please note that shipping time may vary by province. All orders shipped to P.O. This helps quite a lot. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below. According to CalOPPA, we agree to the following: Our Privacy Policy link includes the word Privacy and can easily be found on the page specified above. where you voluntarily supplied your personal details; provide information about us, our products, services and special offers; and, Occasionally we require organizations outside. A Return Request e-mail must be sent to, DO NOT send item back before receiving a reply from. Do you still rely only on phone and email? Train your staff to pay close attention to customers and bend over backwards to solve their concerns (within reason). Information collected is used to provide and maintain the Website and is used at, discretion. From time to time, it may be necessary for us to review and revise our privacy statement. Privacy PolicyClick here for our privacy policy. . This enables us to analyze usage patterns on our Website in order to tailor it to our users' needs. We cannot split payments between credit cards. You have the right to anonymity and do not have to supply us with information. When it comes to customer service, sometimes its really the people who make all the difference. When done the other way round, it always ends as a disaster. We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. Please note that banking institutions may require additional days to process and post this transaction to your account. will be damaged and/or removed. Your card will be charged immediately in order to reserve product. Shopping! We use the most economical carrier for each order placed based on its size, weight and shipping address. And still, I can see it happening all the time. If you purchased a product online and wish to return it, please follow the requirements below: All returns must be made within 5 days of the delivery date. 12 Major Reasons to Integrate Live Chat into Your Business (Infographic), Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses, Social Media Role for Customer Service [Infographic], The 10 Commandments of a Customer Service Religion, How to Prepare for Customer Service Emergencies, 15 Statistics Shaping the Future of Customer Service (Infographic), Best tools for the effective remote teamwork, 5 Reasons your Customer Service isnt Human Enough, 3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees, How Virola changes the way you Secure your Data, How to Provide Educational Customer Experience, Customer Service Cheat Sheet for Live Chat Operators, 10 Skills for Being Awesome at Customer Service, The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic). Once your order is placed, it cannot be changed. We cannot split payments between credit cards. As far as permissible under law, STLO INC. accepts no responsibility for the unauthorized access of Personal Information held by STLO INC. Thank you MzNetta, thats right, it has always been and will always be about the customer! It provides Westport Adirondack chair and rocker for kids. OMGoodness, it so refreshing to see someone who knows true about Customer Service! And once you get the package? We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. Founded in 1997 by CEDIA, AVIXA and Consumer Technology Association (CTA) industry expert Coleen Sterns Leith, Marketing Matters focuses on creative marketing, strategic communications, public relations campaigns, digital assets, social media, SEO services, website development, creative marketing and advertising materials. In-Store Returns: If you purchased a product in a store that carries STLO, you will have to follow that stores return policy. You do this through your browser settings. GDPR includes many actions to ensure we are properly and responsibly communicating to our online visitors and receivers of our marketing messages. If you have any questions about the delivery date of your order, please contact us via e-mail at, If you wish to expedite your order, please contact us at, Once your order has been shipped you will receive an email from us containing a tracking number. Please note that remote locations will require an additional 2-5 days for delivery, for all shipping methods. Developing, Marketing campaigns whether they be through social media, website advertisements, or emails are a critical tool in your businesss marketing tool belt. Any opt-out by you is not deemed valid until processed by STLO INC.STLO INC. shall not be liable for problems arising from the opt-out procedure. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as STLO INC., in its sole discretion, deems reasonable. may also email (or send via other methods) information regarding updates to the Website, newsletters, advertisements, or other correspondence. One of our representatives will be able to provide more information on when we expect to have the item in stock. Youve been developing content for your brand since day one; youve always heard that content is king when it comes to marketing, and have always made sure that your website and social media platforms are well-stocked. SSL encryption works by forming a matched pair, so that your computer and our servers send data back and forth in an encrypted format. Does our site allow third-party behavioral tracking? The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Our Disclosure of Your Information/Security. Treating every customer like a VIP will make it work FOR your brand, not against it. Honor opt-out/unsubscribe requests quickly. We offer complimentary shipping for orders over $100 within Canada (before taxes are applied). But to achieve this, you really need to serve them right and make sure your customer service always shines. Our representative will be able to assist with any questions and concerns you may have. As a result, we may disclose some limited. Our STLO team is able to assist you with any difficulties you may have regarding your purchases. Will my credit card be charged immediately? Companies that are truly customer-focused provide proactive customer service and organize their processes and systems around their customers needs rather than their own. Shine Company is ranked 456 out of 1631 in Furniture and Decor category. We have performed an audit of our data and sent an email to all our contacts inviting them to opt-out of our messages, and detailed our data protection policies. Pissed Consumer 2022 All Hopefully more people will read this. Shine Company Inc. specializes in outdoor furniture sales. All rights reserved. No mountain is high enough, no ocean is wide enough, and time is never an issue, all to get the satisfaction of hearing that customer say, Thank you so much! As Tom Peters once said, Exceptional customer service is not about getting what you expected, its about getting what you didnt expect. Customer service that goes beyond expectations, is a surefire way to turn your customers into devotees who will be happy to spread the good word about your brand. For this minimal cost of $3.99, you will have peace of mind that if your package is lost, stolen, or damaged in transit, you can get an immediate replacement by simply calling our customer service department. Hi Mary and to all the Provide Support team, Thank you very much for all your efforts to give us the best services. Despite unsubscribing from such list, STLO INC. may send confirmation emails if you order online and may need to contact you by phone, email or regular mail with questions or issues concerning your order. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites systems to recognize your browser and capture and remember certain information. Sensitive information is subject to greater restrictions and governed by law. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Are there any items that cannot be returned/refunded? Were really happy to be helpful and were wishing your business incredible success and growth! When it comes to the collection of personal information from children under the age of 13 years old, the Childrens Online Privacy Protection Act (COPPA) puts parents in control. One of my first jobs in the industry was actually in customer service in IT. By communicating with STLO INC., including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide. Click only once. This information is only used to better our website experience or to gauge our marketing effectiveness. The reason for this is we send orders directly to our warehouse as they're submitted to ensure the fastest delivery time possible. You have the right to access the Personal Information you have provided to us. We collect information from you when you subscribe to our newsletter or fill out a contact form. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. Thanks Adrian. Interesting pointers about 95% of what I used to tell the agents with my brainstorms there simply is no better advertisement today than word of mouth.. You will be notified via e-mail that the refund has been processed. All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. How To Contact Us If You Have A Problem Or Complaint, If you have any queries in relation to this policy or its administration or if you would like more details of the type of personal information STLO INC. holds, for what purposes, and how we collect, hold, use and disclose that information, please contact STLO INC at info@STLO.com. Do you have something to say about Shine Company? But todays demanding customers expect businesses to be more proactive to their needs and requirements. respects and upholds the confidentiality of information and the privacy of individuals and is committed to user, visitor and customer privacy to the. As they say If you think its expensive to hire a professional to do the job, wait until you hire an amateur. Theres nothing more frustrating for your customers than dealing with unknowledgeable, unprofessional customer service reps. Thats why you need to make sure that your customer support team is properly motivated, trained, authorized to solve customers problems and equipped with the right customer service tools to provide fast and efficient support. You can send us an e-mail. It came here to make our lives easier: We can order food, find a date, and market our products from the comfort of our couch. Marketing Matters 2022 - Privacy Policy. Cookies are safe and cannot be used to deliver a virus. We may use the information we collect from you when you sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: Our website is scanned and updated on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Shipping Insurance is offered to all customers placing orders directly through our product site. supply you with information about your account including regular statements; Enhancing customer service, product options and to improve product performance; Promotions, competition entry forms, redemption vouchers, and special. To grow your business and stay on top in todays highly competitive marketplace, you have to realize that its the Customer Service that really determines your business success. A $1 web service fee will be added to each order. Googles advertising requirements can be summed up by Googles Advertising Principles. You may also have the ability to update or remove your Personal Information by logging into the Website and editing your Personal Information within your profile (to the extent one exists). Your shipping costs will be calculated during checkout based on the weight and destination of your order, and will automatically update during the checkout process prior to the completion of your order. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the, If you have any queries in relation to this policy or its administration or if you would like more details of the type of personal information, holds, for what purposes, and how we collect, hold, use and disclose that information, please contact, This Policy is part of the Terms of Use of the Website and, any use of the Website is governed by those Terms of Use. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. oducts can be returned/refunded unless the STLO code has already been registered. shall not be liable for any problems in this editing process. The company cooperates with individuals and businesses. You have exceeded my expectations! So all of you out there who knows what real Customer Service is about, your company or your position at your organization, will definitely find success! Once your order has been shipped you will receive an email from us containing a tracking number. cover any customs tax or duty charged on your order. Since each browser is a little different, look at your browsers Help Menu to learn the correct way to modify your cookies. Thanks Gerda, totally agree with you on this, word-of-mouth is the most powerful advertisement for businesses. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. Yes. This offer is covered by our 60-Day Money Back Guarantee. I just implemented live chat to my website and am hoping I get some use out of it.
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